Privacy Policy

1. Introduction

Ocoxe Neo (“we,” “our,” or “us”) is operated by Ocoxe LLC through its Ocoxe AI division. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform at neo.ocoxe.com.

2. Information We Collect

We collect information you provide directly, including:

• Account information (name, email, password)
• Conversation content and messages sent through the platform
• Prompts you save to your library
• Organization and team information for Organization plan users
• Usage data (message counts, token usage, session activity)

3. How We Use Your Information

• To provide and maintain the Ocoxe Neo service
• To process AI requests through our provider (OpenRouter)
• To track usage limits and enforce plan policies
• To send product updates and support communications when requested
• To improve our service quality and security

4. Data Sharing

We do not sell your personal data. We share data with:

• OpenRouter / AI providers:Message content is transmitted to AI model providers to generate responses. Review OpenRouter's privacy policy for their data handling practices.
• Payment processors: Stripe handles billing for Organization plan. We do not store credit card details.

5. Data Security

We implement industry-standard security practices including encrypted connections (TLS), hashed passwords (bcrypt), role-based access controls, and audit logging for administrative actions. No system is 100% secure, but we take our responsibility to protect your data seriously.

6. Data Retention

We retain your account data and conversation history for as long as your account is active. You may request deletion of your account and associated data by contacting support.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at any time through the support page to exercise these rights.

8. Contact

For privacy-related questions, contact Ocoxe AI through our contact page. We will respond within 5 business days.